The Televisions.

All of the TVs in the house are Roku TVs and they operate exactly the same. The TVs are not hardwired to cable television. They are connected to the wifi network and stream cable through the Xfinity app on the TV. Through the Xfinity app you can access local channels, sports, and other standard cable channels. You can also use the TVs to log in to any subscriptions you may have, such as YouTube TV, Hulu, Netflix, etc. The house has 1 Gig of internet bandwidth coming into the house. You should be able to stream shows to all of the TVs at once but you know how the internet can be. Some days bandwidth may be reduced for various reasons.

How to Control the TV's

Use the Roku remote control. There is a remote control for each TV. The remotes only work with the TV they are paired with. There are labels on the back of the remotes in case you get them mixed up.

• You can also use the Roku mobile remote control app. The Roku mobile app can be used to control the TV just like the physical remote. You can pair the app with all of the TVs in the house.. 

  • Find the “Official Roku App” in your app store on your mobile device. 

  • Download the app

  • Make sure you are connected to the wifi network SandE_FL

  • Click the “devices” tab 

  • You will see a list of TVs populate the page. If you don’t see a TV you might need to go into the room with the TV and power the TV on. You can physically turn the TV on by pushing a button under the TCL logo on the bottom of the TV. 

  • Once you see the TV you’d like to control, click on it. 

  • You should see “connected”.

  • You are now ready to control the TV with the Roku app.

Accessing Cable Channels

The TV’s are Roku TV's, meaning that they use the Roku operating system to access content.

• The cable channels that come with the house are available through the Xfinity app on the TV. To launch the Xfinity app on the TV, turn the TV on and use the controller to navigate to the Xfinity app.

• If you have subscriptions to Hulu, YouTube TV, HBO Max, etc. you can use your own credentials to log into those channels.

Troubleshooting

There are two primary reasons why the TV will not work.

• The TV lost connection to the Wifi network. <insert instructions on how to check the wifi connection>.

• The wifi is down. See the Internet / Wifi section to troubleshoot.

• The internet connection is down. See the internet / Wifi section to troubleshoot. 

• User error. Yes, we’ve got to acknowledge the truth here. Many times user error is the culprit. Double check your steps and if you have someone tech savvy in the house, ask for help.